Pickup Order

Pickup order related FAQs.

What is a pick-up order?
A pick-up order is a takeaway order that you can place in advance and then collect from the café.
Mon, 10 Apr, 2023 at 12:24 PM
Which cafés can I place a pick-up order for via the app? I don't see the café I want to order from, what should I do?
As we're beta-testing this app, we accept pick-up orders only at the following Delhi-NCR cafés. 1- Sikanderpur 2- Galleria unit 2 3- Deer park  4...
Mon, 10 Apr, 2023 at 12:25 PM
Can I place a pick-up order and dine-in at the café?
Yes, as long as there's seating available at the café, you're welcome to dine-in!
Mon, 10 Apr, 2023 at 12:26 PM
How much time will it take for my pick-up order to be ready?
You can select a time-slot at the time of placing, and we'll prepare your food accordingly. Beverages in the order will be prepared on arrival so the co...
Mon, 10 Apr, 2023 at 12:27 PM
How can I add special instructions for my order?
You can add special instructions when you place the order on the app. If this is missed, you can contact the café and let our team know - they'll be hap...
Mon, 10 Apr, 2023 at 12:31 PM
How do I contact the café regarding my order?
- Click on the profile icon at the bottom-left corner of the app. - Go through your order history and select the preferred order. - Click on "Contact...
Mon, 10 Apr, 2023 at 12:32 PM
How do i check the status of my pick-up order?
- Click on the profile icon at the bottom-left corner of the app. - Go through your order history and select the preferred order.       The current statu...
Mon, 10 Apr, 2023 at 12:35 PM
Can I change my order after it is placed?
No, but we can cancel your order as long as the order is not prepared already - you can then place a new order. Please call the café, and they'll be hap...
Mon, 10 Apr, 2023 at 12:36 PM
How do I cancel my order?
We can cancel the order as long as it is not prepared already. Please contact the café, and our team will be happy to assist.  We're unable to cance...
Mon, 10 Apr, 2023 at 12:40 PM
How will I get the refund for a cancelled order? How long will it take for the amount to be reversed?
The refund will be credited immediately (upon cancellation) to your wallet balance which can be redeemed for future orders or payments made via the app.
Mon, 10 Apr, 2023 at 12:42 PM