Blue Tokai Coffee Roasters

Shipping & Delivery 1

• Why is there a charge for cash on delivery?

Billing & Payment 0

Cancellations & Refund 0

New Order / Update Order 0

Custom Requests / Instructions 0

Coffee Subscriptions 22

• How do I set up a coffee subscription?
• How can I subscribe to receive different coffees each time?
• Why get a coffee subscription? What are the benefits?
• What is a “Mixed Bag” subscription? Can I get different types of coffees in the same subscription?
• What is a pre-paid coffee subscription?

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General 0

Brewing 0

Recommendation / Selection 0

Wallet & Payment 14

• How do I add money to my wallet?
• Where can I redeem the wallet balance? Can I redeem the wallet balance at all Blue Tokai cafés?
• How do I pay using the wallet at the cafés?
• My gift card was debited, but the payment does not reflect in the wallet balance. What should I do?
• Can I get refund for the money in my wallet?

View all 14

Pickup Order 13

• What is a pick-up order?
• Which cafés can I place a pick-up order for via the app? I don't see the café I want to order from, what should I do?
• Can I place a pick-up order and dine-in at the café?
• How much time will it take for my pick-up order to be ready?
• How can I add special instructions for my order?

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Delivery Order 10

• What is a delivery order?
• Can I order brewed coffee at home?
• How do I track my order via the app?
• How much time will it take for the order to arrive?
• The tracker shows my order is delivered, but I haven't received it. What should I do?

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Account & Blue Tokai App 7

• How can I contact customer service via the app?
• I tried logging in, but didn't receive the OTP.
• How do I disable notifications for the app?
• Do I need to create an account or can I sign in as a guest?
• How do I delete my account?

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Refer a Friend Reward Points 0

Promo Codes & Offers 0

French Press + Offer 9

• How do I clean my French Press?
• Why does the plunger not go all the way to the bottom?
• Can I brew a single cup using a 600 ml French Press?
• What grind works best for the French Press?
• How to make cold brews using a French Press?

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Customised Sampler Pack 6

• How much coffee do I get in each sample pack?
• Why are some of the coffees not available in the dropdown?
• Can I get more or less than 3 samplers in a single order?
• Can I select different grinds for individual sampler packs in the same order?
• Which 3 coffees do you recommended I get if I'm trying Blue Tokai coffee for the first time?

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Easy Pour 8

• Is this the same as instant coffee?
• Can I pour milk directly into the filter?
• What is the shelf-life of the Easy Pour coffee?
• How much coffee does each sachet contain?
• Do the Easy Pour sachets contain the same coffee as the normal pouches we buy online and in your cafes?

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Cold Brew Bags 13

• How many sachets come in one box?
• How many cups of coffee can one sachet brew?
• How do I make Cold Brew?
• What are the different ways to enjoy my cold brew?
• How much water do I need to pour?

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Program Update 2

• Why is the loyalty program changing? Till when can I earn and redeem my BT Coins?
• When will the new loyalty program launch?

BT Coins: Earning, Redemption, and Expiry 4

• Will I earn any new BT Coins after 1 March 2026?
• Until when can I use the BT Coins I’ve already earned?
• What happens if I don’t redeem my BT Coins by 31 May 2026?
• Can I use BT Coins together with coupons or other discounts?

Member-Only Monthly Coupons (March - May 2026) 7

• What are the member-only monthly coupons? Which ones will I receive and when?
• How do I use my monthly coupon?
• Can I save a coupon and use it later?
• Can I use more than one coupon in a day or combine it with other offers?
• What coupons will I get based on my tier?

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Tier & Account Related 2

• When and why will my tier get locked?
• What happens if I delete my account and sign up again?