Blue Tokai Coffee Roasters

Wallet & Payment 14

• How do I add money to my wallet?
• Where can I redeem the wallet balance? Can I redeem the wallet balance at all Blue Tokai cafés?
• How do I pay using the wallet at the cafés?
• My gift card was debited, but the payment does not reflect in the wallet balance. What should I do?
• Can I get refund for the money in my wallet?

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Pickup Order 13

• What is a pick-up order?
• Which cafés can I place a pick-up order for via the app? I don't see the café I want to order from, what should I do?
• Can I place a pick-up order and dine-in at the café?
• How much time will it take for my pick-up order to be ready?
• How can I add special instructions for my order?

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Delivery Order 10

• What is a delivery order?
• Can I order brewed coffee at home?
• How do I track my order via the app?
• How much time will it take for the order to arrive?
• The tracker shows my order is delivered, but I haven't received it. What should I do?

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Account & Blue Tokai App 7

• How can I contact customer service via the app?
• I tried logging in, but didn't receive the OTP.
• How do I disable notifications for the app?
• Do I need to create an account or can I sign in as a guest?
• How do I delete my account?

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