Blue Tokai Coffee Roasters

Wallet & Payment 15

• Where can I redeem the wallet balance? Can I redeem the wallet balance at all Blue Tokai cafés?
• How do I pay using the wallet at the cafés?
• My gift card was debited, but the payment does not reflect in the wallet balance. What should I do?
• Do I get any reward points for adding money to the wallet?
• Can I get refund for the money in my wallet?

View all 15

Pickup Order 13

• What is a pick-up order?
• Which cafés can I place a pick-up order for via the app? I don't see the café I want to order from, what should I do?
• Can I place a pick-up order and dine-in at the café?
• How much time will it take for my pick-up order to be ready?
• How can I add special instructions for my order?

View all 13

Delivery Order 10

• What is a delivery order?
• Can I order brewed coffee at home?
• How do I track my order via the app?
• How much time will it take for the order to arrive?
• The tracker shows my order is delivered, but I haven't received it. What should I do?

View all 10

Account & Blue Tokai App 8

• How can I contact customer service via the app?
• Are there any special promotions or discounts available through the app?
• I tried logging in, but didn't receive the OTP.
• How do I disable notifications for the app?
• Do I need to create an account or can I sign in as a guest?

View all 8

Refer a Friend Reward Points 7

• How do I refer a friend / family?
• What does the referred friend receive?
• What do I get to refer a friend?
• I referred a friend, when will I get the bonus points?
• Is there a limit on how many friends I can refer?

View all 7

Promo Codes & Offers 1

• How do I redeem my free beverage / referral offer?