Account & Blue Tokai App

FAQs related to the account and the app.

How can I contact customer service via the app?
To contact us via the app: Click on the profile icon at the bottom-right corner of the app. Click on the cog wheel icon at the top-right corner and sel...
Mon, 10 Apr, 2023 at 1:06 PM
Are there any special promotions or discounts available through the app?
Yes, we offer the Blue Tokai Circle loyalty program on the app; you can log in to your account and open your profile to see more details. Also, if you have ...
Mon, 10 Apr, 2023 at 1:06 PM
I tried logging in, but didn't receive the OTP.
Please check your SMS inbox / blocked messages or restart your phone and try again. If you still don't receive it, please let us know so we can look int...
Mon, 10 Apr, 2023 at 1:07 PM
How do I disable notifications for the app?
You can go to your profile, click on settings, and disable notifications from the permission tab.
Mon, 10 Apr, 2023 at 1:07 PM
Do I need to create an account or can I sign in as a guest?
You can create an account by entering your name, email id, and phone number or browse through our app as a guest. You will need to sign up / login to pla...
Mon, 10 Apr, 2023 at 1:07 PM
How do I delete my account?
Please go to settings, scroll down to the about section, click delete the account, and select yes on the pop-up.
Mon, 10 Apr, 2023 at 1:07 PM
I did not receive the email id verification OTP
Please double-check your spam / junk folders. If you cannot find the email, please let us know so we can look into this.
Mon, 10 Apr, 2023 at 1:08 PM
I deleted my account, but am unable to register again. What should I do?
For security reasons, we have a hold time of 24 hours after an account is deleted. You can register again using the same number after 24 hours.
Mon, 10 Apr, 2023 at 1:08 PM