Wallet & Payment

Common wallet and payment-related FAQs.

How do I add money to my wallet?
Currently, you can only add money to your wallet using Blue Tokai Gift Cards. Click on the wallet icon. Click on the "Redeem A Gift Card" but...
Wed, 14 Jan, 2026 at 10:25 AM
Where can I redeem the wallet balance? Can I redeem the wallet balance at all Blue Tokai cafés?
Currently, you can redeem your balance for all delivery orders and any of the following Delhi-NCR cafés: 1- Sikanderpur 2- Galleria Unit 2 3- Deer Par...
Wed, 14 Jan, 2026 at 10:25 AM
How do I pay using the wallet at the cafés?
Currently, you can pay using your wallet balance only for the orders placed via the app. - Select the "Dine-In" option at login or click the &...
Wed, 14 Jan, 2026 at 10:25 AM
My gift card was debited, but the payment does not reflect in the wallet balance. What should I do?
We’re sorry for the inconvenience. This can happen if the payment is not credited to our account due to a technical glitch. We request you to allow 2-3 hour...
Wed, 14 Jan, 2026 at 10:25 AM
Can I get refund for the money in my wallet?
No; money once added to the wallet, cannot be refunded.
Wed, 14 Jan, 2026 at 10:27 AM
Is there an expiry on the wallet balance?
Money added to the wallet has no expiry date.
Wed, 14 Jan, 2026 at 10:27 AM
Where can I see my wallet transactions / redemptions?
All transactions, including wallet redemptions, will appear under “Recent Transactions” when you click the wallet icon.
Wed, 14 Jan, 2026 at 10:27 AM
What payment methods can I use to add money to the wallet?
We're sorry, but the money cannot be loaded to your wallet at this time; it is currently active for refunds only. Our team is working on this functional...
Wed, 14 Jan, 2026 at 10:26 AM
Is my money safe in the wallet?
Yes, your money is safe in the app wallet. These are designed to provide a secure and convenient way to store and manage your money.  We use a reliable ...
Wed, 14 Jan, 2026 at 10:27 AM
Can I load money in the wallet by paying cash at the cafe?
Not yet, but we're working on this and expect to offer it soon.
Wed, 14 Jan, 2026 at 10:27 AM