Blue Tokai Coffee Roasters
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Knowledge base
Online Orders
Shipping & Delivery
1
Why is there a charge for cash on delivery?
Billing & Payment
0
Cancellations & Refund
0
New Order / Update Order
0
Custom Requests / Instructions
0
Subscriptions
Coffee Subscriptions
22
How do I set up a coffee subscription?
How can I subscribe to receive different coffees each time?
Why get a coffee subscription? What are the benefits?
What is a “Mixed Bag” subscription? Can I get different types of coffees in the same subscription?
What is a pre-paid coffee subscription?
View all 22
Coffee - Recommendations & Brewing Tips
General
0
Brewing
0
Recommendation / Selection
0
Blue Tokai App - FAQs
Wallet & Payment
15
Where can I redeem the wallet balance? Can I redeem the wallet balance at all Blue Tokai cafés?
How do I pay using the wallet at the cafés?
My gift card was debited, but the payment does not reflect in the wallet balance. What should I do?
Do I get any reward points for adding money to the wallet?
Can I get refund for the money in my wallet?
View all 15
Pickup Order
13
What is a pick-up order?
Which cafés can I place a pick-up order for via the app? I don't see the café I want to order from, what should I do?
Can I place a pick-up order and dine-in at the café?
How much time will it take for my pick-up order to be ready?
How can I add special instructions for my order?
View all 13
Delivery Order
10
What is a delivery order?
Can I order brewed coffee at home?
How do I track my order via the app?
How much time will it take for the order to arrive?
The tracker shows my order is delivered, but I haven't received it. What should I do?
View all 10
Account & Blue Tokai App
8
How can I contact customer service via the app?
Are there any special promotions or discounts available through the app?
I tried logging in, but didn't receive the OTP.
How do I disable notifications for the app?
Do I need to create an account or can I sign in as a guest?
View all 8
Refer a Friend Reward Points
7
How do I refer a friend / family?
What does the referred friend receive?
What do I get to refer a friend?
I referred a friend, when will I get the bonus points?
Is there a limit on how many friends I can refer?
View all 7
Promo Codes & Offers
1
How do I redeem my free beverage / referral offer?
Products
French Press + Offer
9
How do I clean my French Press?
Why does the plunger not go all the way to the bottom?
Can I brew a single cup using a 600 ml French Press?
What grind works best for the French Press?
How to make cold brews using a French Press?
View all 9
Customised Sampler Pack
6
How much coffee do I get in each sample pack?
Why are some of the coffees not available in the dropdown?
Can I get more or less than 3 samplers in a single order?
Can I select different grinds for individual sampler packs in the same order?
Which 3 coffees do you recommended I get if I'm trying Blue Tokai coffee for the first time?
View all 6
Easy Pour
9
Is this the same as instant coffee?
Can I pour milk directly into the filter?
What is the shelf-life of the Easy Pour coffee?
How much coffee does each sachet contain?
Do the Easy Pour sachets contain the same coffee as the normal pouches we buy online and in your cafes?
View all 9
Cold Brew Bags
14
How many sachets come in one box?
How many cups of coffee can one sachet brew?
How do I make Cold Brew?
What are the different ways to enjoy my cold brew?
How much water do I need to pour?
View all 14